Travel Review: Luxury Tour of China, Beijing, Xian, Lhasa, Tibet, Xining, Yangtze River Cruise

1, I would verify that we get better cars in each location,

2. Make sure that the guides are better vetted by Zicasso and meet the requirements we set in writing.

3. When some meals are included in a fully customized costly luxury trip, Zicasso must make sure that each restaurant in each city is of the very top and that that the allowance for the food cost is not limited (Alcoholic drinks may be excluded), or at the very least the limit should reflect the type of trip. 

What really makes a trip enjoyably memorable is the sum of all the little things.

TRAVEL COMPANY COMMENTS:

During our client's China tour, there was some problem with the first day tour guide in Beijing. The clients emailed me to compain that the guide was not as knowledgeable as expected. We immediately arranged another guide who was more experienced and the clients confirmed they were happy with the new guide.

For the cars, the clients didn't mention this to me during their trip. Actually before the tour starts, I sent the pictures of cars to the clients and told them the cars arranged were standard cars not luxury cars, which the clients agreed.

And for the meals, I listed the meal allowances for each a la carte meal in the itinerary for the clients' information during quotation. This was to let the clients know the cost of the meals. The meal allowance was generally RMB100 yuan per person for one meal. And for some special meals, the meal allowance was higher. 

I am delighted that this client had a wonderful trip regardless of these factors, and it provides me valuable insight on how we can improve our services.