Travel Review: Malaysia Tour, Kuala Lumpur, Borneo, Sarawak, Sabah, Kuching, Batang Ai, Kota Kinabalu, Sandaken, Sukau,...

We experienced a number of problems on our two week trip to Kuala Lumpur, Malaysia, Sarawak and Sabah. We wished to book a private tour, and started the planning months in advance. We also paid the full price 6 months in advance to book our tickets. The company we booked with was excellent in refunding our money for the blunders on our holiday, however, the time wasted, and the stress of the mistakes cannot be compensated. We expected a city and countryside tour in Kuala Lumpur, an evening city tour, supper and show. The city tour in both instances was the tour bus going from hotel to hotel to pick up people, the day city and countryside tour was 4 hours, not 6 hours, and a couple of hours of tour time was going from hotel to hotel. We could not contact anyone who would help us correct this situation, as we were sure that we were not booked on this type of tour. We did email our contact, and although he could not correct the situation locally, he arranged a supper and show later in our trip. We were so happy to arrive in Kuching, the arrangements and guides were excellent, and the trip to Batang Ai was very interesting. Our next stops were in Kota Kinabalu, Sandaken, and we stayed in the Sukau Rainforest Lodge with Borneo Eco Tours. We had booked a private tour, but we became a group of eight on the boat to Sukau. There is ample opportunities for wildlife sighting in the area, and the river trips were very good, the guides great at sighting and explaining what we saw. We were not impressed with the stay in the Lodge, there were a number of annoyances. I would recommend that before booking there, read the critical Trip Advisor reviews. We completed the comment card in the Lodge room, and emailed our review when we got home, we have had no response from Borneo Eco Tours or the Lodge. We were supposed to go back to Kota Kinabalu and take a train trip. Unfortunately, upon checking our tickets, we realized that the plane connections were not correct. Although we had planned and paid well in advance, I had asked a month before we departed for our travel vouchers and information. I received the information one week before we left. We will accept responsiblity for not thoroughly checking the details at that time, we were very busy getting ready to leave on holiday, and we quickly scanned the information. So our last day was spent at the airport rebooking, and then waiting for our flight. Again, we were reimbursed for our expense. How did you find out about Zicasso? We used Zicasso last year for a memorable trip to Kenya and Tanzania that was perfect in every aspect.