Travel Review: New Zealand Luxury Tour By Coach, Cruise & Train, Auckland, South Island

We would do it the same, except have a better understanding of the airline arrangements.
Travel Company Comments
Welcome home and thank you for taking the time to provide your feedback about your trip. I am so happy to know you really enjoyed your experience in New Zealand!

I also appreciate your feedback about your experience with your return flights. Because your flight from Maui to Honolulu was on Hawaiian Airlines, per your airline e-ticket, this is who you would have checked in with. Hawaiian should have also seen the continuing flight on United (which was a code-share flight with Air New Zealand), since all of your flights were issued on the same ticket. You had communicated previously that you were trying to check-in remotely and this is when things became confusing. We continue to find it often depends on who one ends up with on the phone or at the counter as far as airlines are concerned. I am very sorry to hear this ended up being an inconvenience for you.

I hope you are adjusting back to your time zone and thank you again for following up. It has been a pleasure working with you and I wish you all the best.