Travel Review: Spain Family Vacation, Madrid, Barcelona, Girona, Malaga, Guggenheim Museum, Kayaking, Snorkeling, Tapas Tour

The trip was fantastic and our travel agency did a great job putting everything together with wonderful customer service.  The team there, especially our travel agent, is extremely knowledgable about Spain and all of the locations and destinations we visited.  She spent many hours with me up front planning the itinerary, selecting the hotels and tours, and answering questions.  The rest of the staff who I dealt with later on was also very friendly and helpful.   Their hotel recommendations were spot on, their network of tour guides and tours was broad and all guides were extremely knowledgeable and friendly, and all drivers were prompt.  They recommended us to visit one area of Spain, Costa Brava, which we had not heard much about and it was very beautiful.  We did a snorkeling trip there that my kids loved.  We really enjoyed our trip thoroughly  Our agent came to meet us at our hotel the first day there, and the team was always available while in-country via What's App so we were able to connect and check details or ask questions when needed.  When we got to Barcelona at the end of the trip and encountered a security strike the team was even on stand by to help us rebook if we missed our flight (fortunately we didn't!). 

My one negative comment is that on one or two occasions the communication of details could have been a little bit better.... although I always knew times to meet tours/drivers and locations, i didn't always have complete details of ending times to ensure i could plan the full day for the family.  There was one afternoon where we were supposed to have a full day tour and only a half day was arranged; of course when I inquired about the return times and plans they tried to fix it for me but the overall logistics were not fully communicated so it did not go as expected... another time the itinerary did not have the proper departure time laid out so a kayaking trip could have been missed - fortunately the travel agency was always accessable via What's App so I verified times and exact details each day when we had something planned and was able to ensure everything else went smoothly.  Despite these minor glitches I was still very happy with our trip and our travel agency's service and would recommend them to anyone- we loved our trip and could not have planned it without them!