Travel Review: Tour of Croatia, Slovenia, Montenegro, Bosnia & Herzegovina, Dubrovnik, Hvar, Rovinj, Bled, Plitvice Lakes

Review by traveler

Rob R.

7.24.2017

General Info

Traveler Review

Which Country (Countries) did you visit on this trip?

Croatia

Slovenia

Bosnia and Herzegovina

Montenegro

Your overall comments on the trip and the travel company:

The travel arrangements were fine although there were a couple of hiccups.

The amount of detail provided about each area we visited was quite scant and could have been more generous. Some explanation and suggestions of places of interest in the particular ares were elaborated upon in an hour-long phone call which was fine except that if the same information had been provided in an email, it would have been available to us to reference for accuracy while we were away.

We were confused with pickup arrangements to our accommodation on 2 occasions. For one, we were instructed to contact the hotel before we arrived and they would make arrangements to collect us. The hotel did not actually provide this service and without a map of the town (Rovinj) in which no cars are allowed, it took us 5 international phone calls and lots of luggage hauling before we got to our destination. Many of the locals could not direct us either! On the second occasion, we had arrived at Dubrovnik by ferry to a wall of hotel pickups but ours was not one of them. On calling the hotel, who should have been expecting us, we were told that no drivers were available so catch a cab! This would not have been a problem had we expected it in advance.

Overall the other arrangements were great. The organised excursions with private guides were terrific with a couple of exceptional people making the tours remarkable.

What were the most enjoyable or memorable parts of your trip?

Croatia is a beautiful country and lived up to all our expectations and more.

Everyplace we visited was stunning for its own reason.

The coastline, the islands, the lakes, the food, the people, the history....

If I had to choose a few... Plitvice Lakes, Hvar, Dubrovnik, Bled (Slovenia)

If you could take your trip again, what would you do differently?

Stay longer, see more.

Perhaps go when there a fewer crowds.

TRAVEL COMPANY COMMENTS:

Dear Rob,

Thank you for taking your time to give us your feedback. It is very much apprecciated. I am so sorry to see that you were not entirely happy with your arrangements. I tried to provide as many information as possible in itinerary itself. We always go through vouchers over the phone few weeks before departure just to point at all the phone numbers and information which are on the vouchers and to let you know that you do have our local support at any time in the case you have any questins or concerns. Our Croatian office is always on disposal to our travelers.

Staying in old town of Rovinj is great because you are in the centre of all the happenings but when it comes to the car it can be a little complicated since city regulations do not alowe cars in old town. The hotel instructs us to give their phone number to clients and let them know to call hotel 30 minutes prior to arrival to Rovinj so they can help with parking and luggage.

For Dubrovnik hotel I suggested taking a taxi from the harbor because the hotel is located only about 1 mile from the harbor and it is more economical then paying for hotel or private transportation.
Thank you for pointing at the things you were not happy about because we will make sure to pay more attention and give more details to our future clients. It is our goal to have happy clients and we appreciate your help. I am so happy to see that everything else worked out well and that you enjoyed Croatia.

Best Regards.

Photos

Travel Review: Tour of Croatia, Slovenia, Montenegro, Bosnia & Herzegovina, Dubrovnik, Hvar, Rovinj, Bled, Plitvice Lakes

General Info

Which Country (Countries) did you visit on this trip?

Your overall comments on the trip and the travel company:

What were the most enjoyable or memorable parts of your trip?

If you could take your trip again, what would you do differently?

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