Travel Review: Tour of Egypt, Cairo, Luxor, Sharm El Shikh, Ismailia, Alexandria, Hot Air Balloon Tour, Mt Sanai Hiking

We just returned from a wonderful trip to Egypt (Dec 2017 - 10 days). Our trip was entirely managed by this travel company and we visited Cairo, Luxor, Sharm El Sheikh, Ismailia, Fayoum and Alexandria. Everything from airport shuttle, tours, guides, hotels, dining etc was well managed to our delight by the agency. The tour managers, guides and drivers were very friendly and the guides were very knowledgeable about history, culture, local food and so on. We thoroughly enjoyed the trip.

Improvement Areas:

1) Some of the group activities ( Hot air ballon and snorkeling trip to Ras Mohamed) was sold to us as private activities. One activity was delayed and crowded and the other, we had to skip it.

2) Egypt Air travel - Our ticketing within Egypt wasn't handled properly, we had to wait for more than 5 hours at the airport on our trip from Luxor to Sharm El Sheikh. We had to reach Sharm El Sheikh pretty late than planned and nothing was offered to accomodate the change and inconvenience.

Special Mentions:

Our tour manager at Cairo, was very friendly and took care of us very well. 
Our guide for Cairo, Alexandria, Fayoum and Ismailia was very knowledgeable. He went above and beyond in meeting our needs - local food, activities etc. 
Best drivers of our entire trip
Our tour guide at Luxor was very good in explaining historical things to us in simpler terms.
Our tour guide at Mt Sinai

We faced some issues, but the wonderful work of the ground team ( Tour managers, Guides and Drivers) helped us leave Egypt with a big smile on our faces. We made lot of friends during this trip.