Travel Review: Tour of England & Ireland, London, Dublin, Highclere Castle

I wouldn't have chosen a basic chain hotel to stay at. I would have scheduled our flight from Ireland to London for later in the day...there was no need for us to get up at 4 am to go back to London since there was nothing planned for that day and we couldn't check in until 3 anyway. 

TRAVEL COMPANY'S COMMENTS

1.  About traveler's comments on the flight times arranged:  

Prior to confirming any airfare, our company presented the client with the exact times that the flight was scheduled to depart and arrive.  The client agreed to the proposal with those times so those were the flights that were booked.  We did not receive any preferences from the client that airfare departing later in the day was preferred or those flights would most certainly have been arranged.

2.  About traveler's comments on the hotels:

The client was interested in staying in 4* properties, which is what was confirmed for the trip.  We were given an example of a hotel that the client used in the past and provided a suitable alternative.  Seems as though the hotels provided were fine for the client, just not the exact type of property that was in mind.  We also provide our clients a 24/7 hotline number to reach out to us while traveling so we can address any situation that arises during travel. This may not have seemed like a situation the client would use that number for, but it could have helped us in addressing this quicker and finding a more suitable option.

3.  About traveler's comments on communication:

We would like to apologize for any instance where the client felt there was a lack of communication.  We make it our top priority to address all of our client's needs as quickly as possible.  The agent working with this client did have to step away on maternity leave at one point but another agent took her place to be the client's main contact and to help in any instance.