It was a very nice trip. Well organized for the most part. I thought the prices for the non-river cruise part were high.
They would not break down what each item cost, so we had no way of knowing how much the hotels or guides were. We were promised a meal in Salzburg that we did not receive. We did not complain, so I can't really know what they would have done about it.
One guide was unacceptable, but all of the rest were top notch. I will tell the travel agent about the guide when I get a chance.
Budapest and Salzburg. We are very independent and used Tripadvisor for restaurants and had very good results.
The restaurant suggestions from the travel agent were typical tourist places.
The hotels they chose were great. Good location and beautiful rooms.
I would try another river cruise company next time. The one we used was very expensive and the food and organization were good but not great. We have traveled on many ocean going cruise ships that had as good or better food.
Different river cruise line.
TRAVEL COMPANY COMMENTS:
Thank you for taking the time to share your experience with our agency. Your feedback plays an integral part of our day to day operations, as well as providing us the knowledge to make our agency better. We are delighted you enjoyed your trip, and appreciate the 4-star review you provided.
We strive for perfection, and wish we could have made it 5 stars, and do apologize for the poor guide experience in Budapest, which we have refunded to you out of our desire to completely satisfy our customers. Each hotel had a notice about your included amenities, and we have since followed up with them to be sure future travelers do not have to request, but receive upon check in. We are always a text away and could have remedied this if we had known, and for this we apologize.
Even though we did not arrange the river cruise, we are sorry to hear you were not completely satisfied, as the company you used is considered one of the top companies in the river cruise industry. Next time you are wanting to take a river cruise, reach out to us and we will find the perfect match to suit your pallet.
We enjoyed working with you, hopefully this is just the start of a long-lasting relationship! Thank you again for choosing to book with us, and we wish you good fortune on all future travel conquests.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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