Travel Review: Vacation in Thailand, Bangkok, Chiang Mai, Koh Samui, History, Architecture, Art

The only complaint I have is with the second half of our trip in Koh Samui. To my surprise when we landed, this part was essentially outsourced from Trails of Indochina to a local agency. We were forced to meet with the local agent upon arrival at our hotel, which threw off plans we had for the day. The local agency was great, but it came as a surprise and we did not really need it.

TRAVEL COMPANY COMMENTS: 

Dear Andrew,

Warmest greetings from our Customer Care Department.

Hope you have a nice day there.

We have gotten your review about your trip in Thailand which you had booked through Zicasso and our company. That is great to be learnt that you and your wife spent wonderful time in Bangkok and Koh Samui. Especially, your local guide in Bangkok is one of our top guides in Bangkok who usually assigned for our VIP clients. Thus, your guide is very happy to receive such a great encouragement from her beloved clients. However, we sincerely apologize for unexpected meet & greet in Koh Samui. After checked with our local operator, we would like to explain this issue as below.

Actually, this meet & greet is one of benefits which we apply for our VIP clients. For this benefits, our representative comes to meet client at the hotel to give welcome letter and map of island. However, due to new benefit, this meet & greet was carried out imperfectly. Our local guide should have asked you if you agree to have meet & greet with our representative 24 hours in advance. Thus, you can have time to make decision as well as re-schedule your own plan if you agree to meet our staff. Moreover, this meet & greet shows how we care about VIP clients by meeting them in person to check on their trip. If you had not expected to meet our staff, our staff should have hand over the welcome letter and map to Front Desk staff. You would receive the envelope later. This is the whole process of VIP meet & greet.

We deeply regret that this meet & greet made you unpleased as you threw off your own plan in rest of day. Through your comment, we will work with local operator and staff to adjust standard operating procedure, so other clients will not be in your case. Once again, we sincerely apologize for all inconveniences caused in your trip. Hopefully, we can have another opportunity to enhance your experience in other destinations in Asia.

In conclusion, whenever you plan to come back South East Asia or neighboring countries, Zicasso and our travel company are pleased to be your trust-worthy travel planner to create the most memorable getaway for you. Our company has offices across Asia and we hope to have another opportunity to serve you again.

Should you have any further requirement or enquiries, please feel free to contact us.

Thanks and regards