Vietnam, Cambodia Luxury Tour Review: Angkor Wat, Sa Pa, Culture, History, 26-Day Tour

Review by traveler

Michael P.

3.13.2024

General Info

Traveler Review

Which Country (Countries) did you visit on this trip?

Cambodia

Vietnam

Your overall comments on the trip and the travel company:

Zicasso’s travel partner was very responsive throughout the process and did everything possible to help us. We needed to be more hands-on with some of the hotel choices, as our expectations of the four-star hotels we stayed at were higher than what we got. We should have requested five-star hotels only. Our agent did move us once and got us upgrades at other hotels to make sure we were happy.

The guides were great and always on time, and the airport transfers were seamless.

What were the most enjoyable or memorable parts of your trip?

Sunrise at Angkor Wat was great, the walk with the Hmong ladies in Sa Pa was also terrific, as was learning about local culture and history from very good guides.

If you could take your trip again, what would you do differently?

We would choose five-star hotels only. We didn't need free days if we had a free afternoon the day before. There was no reason to go to Can Tho, and the floating markets were a disappointment.

Finally, the pre-arranged lunches with fixed menus generally were not great. When in a place where there is no choice and you are eating at someone's home that has been converted into a restaurant, that is understandable, but when there are choices, you are better off eating what you want rather than basically the same thing every day.

Travel Company Comments:

Dear Mr. Michael,

Thank you for sharing your feedback regarding your recent trip experience. We appreciate your insights and take all feedback seriously to enhance our services.

Regarding your preferences for 5-star accommodations, we understand the importance of comfortable stays and will consider this aspect for future trips. However, it's essential to note that our itineraries often include a mix of accommodations to offer diverse experiences within budgetary considerations.

Regarding the scheduling of free days and afternoon activities, we aim to strike a balance between structured and flexible time to cater to various preferences. We apologize if this arrangement did not align with your expectations and will review our itinerary planning to ensure it better meets the needs of our travelers.

Regarding the visit to Can Tho and the floating markets, we regret to hear that it did not meet your expectations. These destinations are typically highlights for many travelers, offering unique insights into local culture and commerce. Nevertheless, we acknowledge that experiences can vary, and we will take your feedback into account when designing future itineraries.

Regarding the pre-arranged lunches with fixed menus, we strive to provide diverse dining experiences that showcase local cuisines. While we aim for high-quality meals, we understand that individual preferences may differ. We will explore ways to offer more flexibility in meal options where feasible without compromising the authenticity of the dining experience.

Once again, thank you for taking the time to share your thoughts with us. We value your feedback as it helps us improve our services and ensure memorable experiences for our travelers.