Vietnam, Cambodia Luxury Trip Review: Ha Long Bay, Vietnam War Memorial Museum, Hanoi, Two-Week Tour

Review by traveler

Neeta T.

1.17.2024

General Info

Traveler Review

Which Country (Countries) did you visit on this trip?

Cambodia

Vietnam

Your overall comments on the trip and the travel company:

The overall trip was great because the country was lovely and those in the group enjoyed each other. We had many different experiences and felt like Zicasso’s travel company tried their best. Their best was a little baffling because there were a few times when they did not make the correct judgment call. Instead of rectifying the issue, they just insisted they were right. The customer service for the price we paid was not commensurate.

For example, at one point they had us in a small children's school bus with suitcases surrounding us and it wasn't until some folks strongly expressed their displeasure that the company did anything about it. We had 22 folks by the end and the company provided only one guide, which was a big mistake. As a result, we didn't get a lot of historical information about the sites. There were too many people for one person to manage well and some excursions were missed because of this. They corrected this for us in Cambodia and it made a huge difference to our experience, but we were only there for a couple of days.

What were the most enjoyable or memorable parts of your trip?

I loved Ha Long Bay and discovering the different cities on foot. I will never forget some of the images and historical facts at the Vietnam War Memorial Museum. Being around the local people was wonderful.

If you could take your trip again, what would you do differently?

I would leave more time for Da Nang to see some iconic sites that were overlooked. I would skip the souvenir shop stops during our road trips. I would insist on two guides so we could be more efficient and learn more about what we saw. I would book tickets for a couple of performances, like the symphony in Hanoi and the acrobatic show in Ho Chi Minh City. I would not include lunches in the tour package because it took too much time out of our day.

Travel Company Comments:

Dear Neeta,

I trust this message finds you well. Thank you for taking the time to share your feedback with us following your recent tour experience. Your insights are highly valued as we continuously strive to enhance our services.

While I regret to learn that certain aspects of your tour did not fully meet your expectations, please allow me to clarify a few points. We appreciate your feedback and take all comments seriously, as they help us improve our services for future guests.

I also wanted to highlight that we genuinely appreciate your positive rating of our services at the end of your tour. A 5-star review from members of your group is a testament to the efforts of our team, and we are delighted that you found aspects of your experience enjoyable.

Your satisfaction is of utmost importance to us, and we regret any inconvenience you may have encountered. Please know that your feedback will be carefully reviewed by our team to ensure that we maintain the highest standards of service excellence.

We sincerely appreciate your patronage and hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.

Should you have any further questions or require assistance, please feel free to reach out to me directly.

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