Vietnam Travel Agent Review: Luxury Family 2-Week Vacation, Activities & Relaxation

This travel company provided exceptional customer service. Their communication was prompt, detailed and helpful in planning a fabulous two week trip for our family of 6 travelling to Vietnam for the first time. They gave us good advice with relation to hotel bookings, cities to visit and provided excellent local transport services from airports to hotels and around the cities. We were also notified by one of their staff the minute a flight was delayed. Their customer service could not be faulted. We used their guides in two of the cities we visited. They were both polite, punctual and spoke good english however I did not feel they were exceptional or very engaging with our group as a whole. That was my only slight disappointment, but usually I do extensive research on guides and know exactly the style of who I am hiring. I think the fact that I did not pick who I was getting may have left this area not totally satisfied. However, the rest of what was organised by this company really was of the highest calibre. I would highly recommend their services to others.