Vietnam Vacation Review: Phong Nha-Ke Bang National Park, Caves, Bike Tour, Culture, Family Trip

We took a family vacation to Vietnam there were 6 of us, my brother had to come from another city 2 days later than the rest of us and my son had to fly back 4 days sooner. So we had some special needs to begin with. Our tour planner worked out all of these nuances  and we had an adventure of a life time. We told him what we thought we wanted and he provided us with great ideas and options to make sure we had an the optimal experience. The planning and execution of every detail was not only unbelievable, we had an unfortunate experience of my son's cellphone wallet fell out of his pocket on the way to the airport. We immediately called our tour planner, he got in touch with the transfer company, found the wallet, called us back and told us not to worry he'd pick it up and return it to us on the back home. He not only returned it, he replaced the cash that was taken from the wallet. OK that is amazing service!