Brazil Vacation Review: State of Bahia, Beach Resort Stay

Review by traveler

carol g.

1.22.2020

General Info

Traveler Review

Which Country (Countries) did you visit on this trip?

Brazil

Your overall comments on the trip and the travel company:

I planned last minute visit to Bahia in Brasil and this travel company arranged transfers to and from airports within Brasil and reservations at an all-inclusive beach resort hotel. They were easy to work with. Only problem -- I had booked by flights to and from Sao Paulo to Salvador and forwarded the itineraries to this company who then arranged airport transfers. Apparently, I had erroneously booked a return flight from Salvador to Sao Paulo for 3:00, which turned out to be 3 am and not 3 pm. When the the company -arranged pick up, who was wonderful, brought us to airport at 3 pm, we had no flight. He used his skills and Portuguese to help us book a 3:25 pm flight from Sal valor to Sao Paulo at an additional cost of $200.I think this company should have picked up the 3 am vs 3 pm (15:00 in Brasil time) from the airline itinerary I had forwarded to them. They didn't/

What were the most enjoyable or memorable parts of your trip?

Our rooms at the hotel facing the ocean were wonderful and our driver, who did our airport to hotel and back transfers, was marvelous.

If you could take your trip again, what would you do differently?

Probably book at a different smaller resort hotel. This one was huge.

Travel Company Comments:

Dear Carol,
Thank you for your feedback from your Brazil trip. We constantly strive to provide the very best service for all our clients and appreciate both positive and negative comments so we can keep improving. We are glad to hear you had nice accommodations and helpful transfer services. We were, however, dismayed to hear about the mix-up on the airline timing. We should have picked up on that and we do sincerely apologize for the inconvenience and added expense you incurred on your final day. We cannot change what happened but we are refunding the unexpected costs.
Thank you for booking with us.

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