Chile Trip Review: Santiago, Atacama Desert, Easter Island, Mountains, Volcanoes, Geysers, Glassiers, Lakes, History

Review by traveler

Mikhail L.

3.9.2023

General Info

Traveler Review

Which Country (Countries) did you visit on this trip?

Chile

Your overall comments on the trip and the travel company:

Our impression of Chile is that it's simply a magical country- we loved learning about it. Very happy that we decided to just do Chile as opposed to combining it with another country. Our travel company was great in the beginning (Lucia provided us with good information and responded to our inquiries promptly). Once the trip was booked, it became a different story. Overall, we felt that throughout our travels we lacked support and attention from the agency. This evaluation is based entirely on our previous travel experiences.

What were the most enjoyable or memorable parts of your trip?

We fell in with Chile! The mountain, volcanoes, geysers, glassiers, lakes and the desert. I can go on and on. We enjoyed the hot temperatures in Santiago and the freezing winds in Atacama because of the beauty around us. Easter Island- where do I start? It is most definitely full of history and full of mystery. We will never forget our time on the island.
Most of our guides were great.

If you could take your trip again, what would you do differently?

Main aspect we'd change would probably be going with an agency that is based in the country we are going to, Chile. Having this travel company based in Argentina made it challenging when it came to gathering documentation for entering the country. We were sent the links to register for the entry but unfortunately our travel agency was not up to date on the paperwork that was (not) required and we wasted quite a bit of time and energy waiting for an approval we did not need.
We had 6 flights in the 2 weeks we were in Chile. The flights were booked under the same booking code, which created great challenges when it came to upgrading, selecting seats or simply monitoring flights. We almost lost our luggage in Santiago because of how our tickets to Easter Island were booked. We will know next time to ask to be part of booking the airfare within the country as it turned out we had absolutely no choices the way it was set up for us (again, very different from prior travels)

Travel Company Comments:

Hi Mike and Marina,
Thank you for your comments about your trip to Chile.
My main goal is to plan dream holidays and make your experience unique and memorable for a lifetime, and it makes me very happy to know that you really enjoyed your trip, the scenery, and the culture of Chile.
As you mention, our main office is in Argentina, but we are experts in Chile as well and one of the main companies organizing trips in the region. As you know post-pandemic trips have special requirements and when you confirm your trip we send the requirements to enter the country at the time of booking (as we normally do with every traveler who books through us). We are sorry that the requested documents changed and one of the documents was not needed anymore, we mention that it is the traveler's responsibility to check the entry requirements of each country beforehand because post-covid the restrictions in each country can fluctuate very quickly and we do our best to be aware of this and keep you informed as soon as possible.
Regarding the flights, they were all booked at the same time, that's why they were all on one ticket, and I would also like to clarify that we responded to each upgrade request as soon as the airline provided us with the information. As for the baggage issue for the Easter Island flight, we still have no answer from LATAM, as it is very strange, but we will let you know as soon as we have it.
I hope you visit us again soon, for me it was a pleasure to organize your holidays.
Kind regards,
Lucia.