Germany & Luxembourg Travel Review: Munich, Rothenburg ob der Tauber, 10-Day Trip

We cannot say enough good things about Jake and the travel agency.  In the normal course of events we would simply give him 5 stars for a quality tour, well organized and with all the right connections. If the measure is "standard service" Jake was top-shelf.
But what REALLY set Jake apart was his in-trip assistance when things went wrong.  On our way out to Germany the airlines lost our luggage.  Because we were moving most days, the airlines didn't seem to get the hang of how to have our luggage catch up with us.  If we had been required to deal with that ourselves we would have spent hours each day on the phone on hold trying to talk to someone.
Jake took that all onto his own shoulders for us.  We gave him all the information and he, quite literally, got up early in the US to make calls to Germany for us.  The airlines failed us miserably -- but Jake kept after them on-and-on-and-on until eventually (7 days later!) our bags caught up with us in Munich.  None of that would have happened without Jake who went above and beyond to help us.  Even more impressively, since we had been obliged to buy clothes and luggage, Jake got us a full and complete settlement of all of our expenses.  In the end, we were not out-of-pocket a single penny.  And so the great pain in the rear became an amusing adventure we can tell about our trip.
In short, in a time of crisis, Jake came through big time.  We would go back to him in an instant for travel assistance.