Hungary & Croatia Honeymoon Review, Budapest, Dubrovnik, Culture & Sites

Review by traveler

Diana V.

5.14.2019

General Info

Traveler Review

Which Country (Countries) did you visit on this trip?

Croatia

Hungary

Your overall comments on the trip and the travel company:

This travel team was great! The best part of this team is your local guides who act as contacts for you while on your trip. We had one contact guide for Hungary and one for Croatia and they were quite amazing. They gave us a phone on arrival that worked in both countries with all of there numbers saved on the phone and we were able to call them at any time with questions or changes to reservations. It really was smooth and simple and lovely. All of our drivers were on time and wonderful to chat with.
The only reason I Gave them 4 stars is because our flight from Budapest to Dubrovnik was planned poorly and caused us a 10 hour delay, making us lose a day of our honeymoon. They booked our flight with only 25 minutes between flights and with customs and security it was really an unrealistic window that caused us to miss our flight and have to spend 10 hours in Germany. While I understand that missing a flight is always a possibility, I brought this up with my original contact point the minute we received the flight information and I was Assured that this would not be an issue and that they would wait for us if we were late. I brought up concerns for the short time period between flights and still I was assured 25 minutes was enough time to switch flights. Alas, it was not.
Other than that mishap, everything was wonderful and we would gladly travel with this travel team again!

What were the most enjoyable or memorable parts of your trip?

Our local travel team contacts in Budapest and Croatia were AMAZING. They really made us feel like we were in good hands. They had fantastic recommendations and were so incredibly knowledgeable of their respective countries.

If you could take your trip again, what would you do differently?

Go during a slightly warmer time.
Plan our flights with more realistic times to switch flights.

Travel Company Comments:

Dear Diana,
We are happy that you had such a wonderful time on your trip and very much appreciate your feedback about our services. We are sorry to hear that you missed your flight connection and had to spend a few unexpected hours at the airport.
We certainly understand your disappointment however please take into account that we have booked similar flight connections for other clients in the past and this was the first time were any issues. To clarify, the connection time between flights was 35 minutes and was a legal connection sold as one ticket by Austrian Airlines. It means that the airlines guarantee there should be enough time to for you and your luggage to make the connection. Since it was an intra-European flight generally shorter connection times are safer. Our intention was to offer the fastest connection in order to save you time and the next available flight had almost a 5 hour connection time. Of course, missing a connection is always a risk but I hope that our explanation will help you understand our decision of suggesting this flight option.
Thank you again for your very positive review. We hope that we will have an opportunity to plan your next trip to Europe soon!

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