Iceland Trip Review: Waterfalls, Black Sand Beach, Blue Lagoon, 4-Day Tour

Overall, we enjoyed our trip to Iceland. It was a well-put-together itinerary by our travel agency and we were able to explore most of the highlights. Most of our experiences were group tours and the companies used for each tour did a great job.

My critique of the travel agency regards communication during the trip. Once we arrived, there was no email, phone call, or text message to ask how the trip was going or if we needed anything. It would have been nice for them to check in with us. 

Also, during the trip I did reach out once to them to inquire about changing a tour due to the weather. The person I spoke with directed me to call the tour company myself as it didn't make sense to have them call and have to relay information between the travel company and the tour company. I did find that a bit interesting as the travel company was the one which planned everything. From my experience and having used Zicasso five times now, that is usually the travel company's job.

I still went ahead and ranked them four stars as we enjoyed our trip and just about everything worked out.