Italy & Malta Tour Review: History, Culture & Food, 20-Day Vacation

The trip was awesome---- hotels, drivers, tour guides---all professional, outgoing & knowledgeable. Outstanding hotels
It was an outstanding trip until we got to Malta. The hotel in Malta is Not how it's described on the internet!! We were booked in a matchbox size of a room with a double bed, not a king- not even a queen. No windows, basically no amenities, located on a dark street near the water. This was Not a boutique hotel & at 11pm all staff leaves.
A lady was taking the calls, not our original consultant--Giulio. Understandably she was flustered. There were no upgrades until the next day for one couple (we were 2). & then the following day we could move to the penthouse. 3 moves in 4 nights starting with a Double bed. She would not budge. so we took matters into our own hands. We preferred a smaller hotel; however, the other couple had a connection at another hotel so he booked us there as it was so last minute. Luckily they did have availability. We called a taxi to transport us. I will say that Transport to other activities were changed to our new hotel. Otherwise, the end of our amazing trip would have been a let down/ negative feelings!
We would like credit for the reservation at the hotel in Malta. We also recommend you having a representative seeing each hotel in person-- at this hotel our rooms were upgraded hostel room.
We have used your company before under someone else's name & I would continue to recommend you