Italy Trip Review: Venice, Rome, Florence, Pizza Making Class

Review by traveler

John T.

4.10.2019

General Info

Traveler Review

Which Country (Countries) did you visit on this trip?

Italy

Your overall comments on the trip and the travel company:

The personal guided tours allowed us to have history and background on what we were seeing which we would otherwise not appreciate. The guides that they contracted with were great. We stayed in three cities in Italy (Venice, Florence and Rome). Unfortunately, the hotels they selected were underwhelming for the price of our package (it was $8,500 USD for two for 7 days! This DID NOT include our round trip airfare to Italy from San Francisco) with the last hotel in Rome unacceptable for the quality expected. When we notified this travel team regarding this, they tried to make amends by offering another room in the same hotel which does not change the quality of the accommodations. At the end, they think sending us a book on Rome qualifies as an acceptable restitution! This put a damper on what could have been a pleasant vacation. Terrific guides but a horrible value for the package.

What were the most enjoyable or memorable parts of your trip?

Private guided tours. A very fun and memorable private pizza making class.

If you could take your trip again, what would you do differently?

Find a company that arranged our tours and transfers ONLY and arrange for my own hotels like I did with my own air travel.
Travel Company Comments
Thank you so much for taking the time to submit a review for your Italy trip. We are delighted that you enjoyed your experiences and especially our guides in Venice, Florence, and Rome. It was a pleasure for us to arrange activities like the pizza making class for you.
Thank you also for providing the critique of your hotel in Rome. I strive to provide the best experience for my guests and take negative comments seriously. This is a 4* hotel we have used many times with great traveler reviews, but your comments have prompted us to make an inspection ourselves and reconsider using it for future guests.
In hindsight, I can see why our offer of a room upgrade and a complimentary massage was not the resolution you were hoping for, given that you wanted to spend most of your time exploring and enjoying the city.
Thank you again for providing us your feedback so that we can improve and perfect our services. It would be my pleasure to host you again in the next future for another exciting journey in Italy, France, or Croatia.

Photos

Italy Trip Review: Venice, Rome, Florence, Pizza Making Class

General Info

Which Country (Countries) did you visit on this trip?

Your overall comments on the trip and the travel company:

What were the most enjoyable or memorable parts of your trip?

If you could take your trip again, what would you do differently?

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