Italy Vacation Review: Florence, Venice, Rome, Nine-Day Trip

We were happy with our trip to Italy organised by our Zicasso travel partner. Our travel agent was extremely helpful in the planning stages and accommodating of a few last-minute changes we had to make. All of our drivers were on time, professional, and prompt, and we enjoyed the accommodations in Rome, Florence, and Venice. We went on several group tours and, overall, the guides were thorough, passionate about their tours, and organized.

We had a snag with one of the activities our travel agency planned for us (the company they partnered with to book the activity did not properly book our reservation), but the tour operator’s customer service team in Venice was quick to help us resolve the issue. We also encountered a delay with the train between Florence and Venice, but again, the Venice-based team was attentive and communicative. We ended up arriving just about an hour later, with no other trouble. Overall, we were satisfied with the trip our travel agency planned for us and would book their services for future vacations!