Luxury Australia &New Zealand Travel Review:Sydney, Cairns, Great Barrier Reef, Christchurch, Franz Josef Glacier, Queenstown...

Not fly Air Pacific. They were a terrible airline to fly and especially after flying Air New Zealand over there. I guess I was not aware of being booked on Air Pacific / Fiji Airlines on the return as it was a code share with Air New Zealand. Only after tickets were issued and I tried to book seats did I realize we were booked on a different carrier on the way back. [Travel Company's Comments] Dear Ms Shanker, Thank you for your recent booking with us and feedback from your trip. Our agent passed on your detailed feedback on the hotels and touring you experienced whilst in Australia & New Zealand and I appreciate you taking the time to share with us your personal insights. Even though Shelby thanked you for your feedback I realize she did not elaborate and advise what we actually do with these comments from our clients, they are passed on immediately to myself and then I liaise with our local affiliate offices to work with the hotels to reconcile any negative issues, which we are in the process of doing now with one particular hotel you did not give positive feedback. We highly value your feedback and it assists us in making future hotel choices and recommendations for our clients. I am surprised regarding your comment that our agent did not provide recommendations for your sightseeing as this is a major part of all our itineraries and see several of our recommended touring options included in each of your proposed itineraries. Our agent put together five proposed itineraries and answered in excess of 50 emails and phone calls in regards to your booking- this is significantly higher than our usual client contact and I trust demonstrates how responsive she was in dealing with your trip arrangements and offering suggestions. In regards to our package pricing we are very clear & upfront with all our clients before a booking is made that we do not itemize our package pricing. As explained to you by our agent and subsequently her manager, we sign agreements with our supplier partners that our preferred wholesale rates can only be used for packaging purposes and are not to itemized individually. We certainly have no issues with any of our clients asking for a package cost breakdown but regardless of how many times the question is asked the answer has to remain the same as we cannot jeopardize our relationships with our supplier partners by providing itemized pricing for rates that are only contracted for packages. I'm sorry to read you did not enjoy your Air Pacific flight from Fiji to Los Angeles. It is a federal requirement that we list all information of airline code-shares in writing on your itinerary and this information is clearly listed on all your proposed itineraries. I am delighted you enjoyed your trip to Australia & New Zealand and your trip itinerary ran smoothly. Kind regards, Owner of the agency