Norway & Denmark Travel Review: 10-Night Family Vacation, Oslo, Bergen, Trondheim, Copenhagen, Fjord Cruise

The following "mistake" was my fault. During the flight planning with Zicasso-Air Desk, the premium economy seats for 8 persons on four flights continued to "ping-pong" in price over thousands of dollars up & down. Therefore, when our flight agent, Jean, found a "reasonable per person flight cost" I grabbed at the tickets. Unfortunately, I would advise anyone to NEVER EVER book a flight that involves a 10-1/2 hr flight from California to Copenhagen with a 7 hr layover (no hotel room), continuing with a 1-1/2 hr flight to Oslo. We arrived in Oslo so jet-lagged as to be considered almost comatose.   
Unfortunately, since my cell phone had no wifi hook up [my cell phone provider has no cell towers in Norway!] & no one asked if I could use my cell phone in Europe, this meant no calling & no texting, and there was miscommunication with our shuttle driver at the Oslo airline terminal. 
The shuttle driver was instructed to hold a SIGN with my name on it inside the exit door of the terminal. He was not there. 
I borrowed another family member's phone to call the shuttle company, & their out-going message said they closed at 5pm. Local time was 5:15pm. Fortunately our itinerary had given us an "emergency phone #" which I called & the rude man said that the driver was there -- but he did give me the driver's cell ph #, which disconnected the first 2 times I tried to call him. The shuttle driver was waiting for us in a van OUTSIDE the terminal & we finally connected with him for the 1+hr drive into Oslo. He said he had no knowledge of being asked to hold up a sign & didn't know what he would have written on the sign anyway. By this time we were all exhausted & practically mentally unbalanced -- at least those of us who had had no sleep at all. 
The following is also not the fault of the travel company -- the Oslo hotel was jam-packed with people trying to get to the reception desk when we finally arrived, noisy & difficult to find where the lines began & ended. And, when we finally figured out how to use the horrible room cards, my 'single' room was the worst of all the hotel single rooms in Norway, tiny little end table & tiny little counter-top in the bathroom. I needed more room, & unfortunately took out most of my long unhappy 2-day travel on the very nice & understanding "meet & greet" lady who showed up to welcome us. I did apologize to her, but she may never get over the anger in my eyes she saw at first glance!
By the way, no one at the Oslo hotel had ever heard of preparing a "box lunch" for the train ride we took from Oslo to Bergen. However, we survived on train food & snacks which were fine.   
Overall, I would not advise a visit to Oslo if someone wants to see the best that Norway has to offer -- go anywhere else other than Oslo! Too crowded, not as easy as expected to use the tram lines around town, and not as beautiful as other cities in Norway.
PS:  The scheduled shuttle drivers on all the other arrivals/departures were there for us on-time, waiting with a sign that said my last name, thank you!
PPS:  Something else to consider, no one was wearing masks anywhere on the flights or in the towns we visited, and also not on the fjord ship, although the ship insisted everyone wash their hands with soap & water before entering the buffet room, with basins provided just outside this area. One of our group became very ill the last night of our fjord trip & isolated as much as possible until we arrived back home, however the day after arriving home in the US, half of our family has tested positive for the latest Covid virus. Yes, all of us were vaccinated, & most had at least one booster shot.