Review: Luxury Africa Safari, South Africa, Botswana & Zimbabwe, Cape Town

I would have a better travel agent who would take the time to understand who her clients were and what we wanted out of the trip.  And someone who had more patience and time to discuss options.   

Also, I would not have this travel agency make the flight arrangements.  When we had an issue with a canceled flight and missed our connection, they had a much harder time making new plans and it cost almost twice as much as the original plans.   People who booked flights through Amex, had a much faster, less expensive, much more satisfactory experience.  Additionally, the agent should have anticipated the flight would be cancelled, even our Zimbabwean driver to the airport knew it would be cancelled or dalayed and we would miss our very lean 2 hour window to connecting flight.  If he knew, and this happens all the time, why didn't she know to compensate for this???