They took care of the basics. It was not a total disaster. They were not detail oriented. They were not responsive in the way I would’ve liked them to be. I had to take care of some things myself just to make sure there would be no problems. For example, our hotel in Israel had no record of our reservation a week before we came there. I don’t think I will use them again. If I did not take care of some things, I believe there would’ve been problems. They never checked to see where our pick up would be when our cruise changed. I had to take care of that. For the amount of money I paid, I wiould have expected better service. I will not recommend them to any of my friends. Also I had to reserve my own seats on the flights. This should’ve been taken care of when the reservation was made. My wife and I cannot sit together on the trip back from Tel Aviv to New York. I was not happy about this. Also there was A reservatiomn only for one person at a hotel in Zürich and no breakfast included. I’ve also discovered that on my own. Obviously it should have been for two and breakfast was included.
Trip was fine. I will tell you however, that a river cruise is not all that it should be. Our tour company did not provide us with times of talking and how much time we would have a neat city. I am not sure I will take a river cruise again because it did not give me enough time to do just what I was doing every day. It was too rushed.
Enjoyed very much of the excursions but, particularly the excursion in Cologne. We enjoyed our time in Israel and enjoyed our trip with the guy that was provided for us.
I would not use this travel agency again. I would’ve tried to take a different river cruise possibly with Viking which I’ve heard is a much better line.
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