Sicily Vacation Review: Agrigento, Taormina, Wine Tour, 2-Week Trip

Rose was fantastic to deal with!! Her knowledge, patience, willingness to tweak and retweak, and her kindness reflected so positively in the travel company. We eagerly looked forward to our Sicily adventure!
Unfortunately, the travel company contacts in Sicily left a lot to be desired!
Our private driver never arrived upon our arrival and this understandably left us questioning whether we could feel secure with so many other drivers organized throughout the trip.
Our concerns were justified, the majority of our drivers spoke no English, we had one driver in Agrigento who I think must have been punch-hitting because he arrived late and in a foul, angry mood so a short ride to the temples was most unpleasant!
We received a call the day before departure from Agrigento alerting us to a time change in pickup, we immediately changed our morning workouts to accommodate the change and then sat there waiting for early pick up and the driver arrived at 10am, the original time! He had never been notified of the change! COMMUNICATION  Problems for sure!!
The most egregious issue was when we took a 25Euro taxi ride to Ortygia to join our arranged tour group to Noto, Ragusa, Modica plus wine tour and we were informed that this tour had been canceled! I will not detail what I had to go through in broken Italian to get help sorting out something out! My husband was in disbelief!
moreover on numerous occasions when we tried to reach the helpline no one answered!
In Taormina, we were given a small cramped room and when I kindly explained that this was a birthday trip for me and that I had hoped that the travel company would have requested a classic room with some view, I was told that had not occurred but they would attempt to do their best and they did, fortunately!