Travel Agent Review, Iceland Family Trip, Volcanoes, Waterfalls, Glaciers 

Although Iceland is an absolutely spectacular destination, we found that the service provided by this travel company was not up to standard. We had one guide whose knowledge and experience contributed to making the journey as entertaining as possible, but we experienced logistical problems throughout the trip. 

Communications with them were never fluid. They took a long time to respond and sometimes didn’t respond at all. This may be the reason why the planning of the trip turned out to be lacking in many ways. It is difficult to plan a trip when there is no back and forth in the communications with your clients. 

For example, we insisted from the beginning that we were traveling with small children and that we wanted the itinerary to include activities suitable for the three generations traveling in our family: the grandparents, the parents, and the children. We were assured that the children would be perfectly happy with the hikes included in the itinerary. The fact was we had to cancel one of the highlights because it was a 2 1/2 hours long hike - impossible to do with a 3-yr old. 

On our way to the Sky Lagoon we asked the guide if he was sure that children were allowed. He called and found out they were not. We had paid for very expensive entrance tickets for the parents who had to stay behind. We were never reimbursed for these tickets. 

Although we knew in advance that the children would not be allowed at the glacier trekking or at the ATV rides, the alternative activities offered for them, such as using the pool at the sports center, were not our idea of a fun trip for the whole family in Iceland. Some of the activities planned were not suitable for the grandparents either.

Although we insisted that food should be an important element of the trip, we often found ourselves eating lunch at gas stations.

We also insisted that the itinerary keep the driving to the minimum. The last day of our trip included 7:40 hours in a van under heavy rain with zero visibility. It was probably a scenic route in a normal day, but far too long for any child to endure. 

Iceland is as beautiful a country with lovely people. It would have been a remarkable trip if our travel company had tapered the trip to fit our needs better. The advantage of traveling with Zicasso is that you get personalized rather than standardized one-size-fits-all itineraries. We had none of that.