Travel Review: Italy Tour, Tuscany, Bologna, Siena, Montepulciano, Pasta Making Course, Organic Farm Tour, Wine Tours

Find more comfortable accommodation. Greater research would have helped us to identify more suitable accommodation for us. For instance, in Siena we were located in a third floor apartment within a 15th century building up 70 stairs and no elevator, and a bathroom accessed through a very steep set of steps which was hard to negotiate, particularly downward. It was also fairly basic, we had hoped for more comfort.

In our Cortona hotel, with the rooms dispersed all around the estate, the walk to the room was along a very muddy path (it had rained a great deal). There was no bar, which is normally the place we socialise with other guests before dinner in the evenings.  

Travel Company's Comments

Hello Mr. and Mrs. G,

Thank you very much for your review! I am glad to know that you have enjoyed Italy, our private tours and drivers and guides, and you have nice memories! First of alI, I would like to reassure you that I always want to provide the best experience for my clients and we take our client's comments very seriously.

I am sorry to hear about your disappointment on the accommodations. Based on your budget and preferences, I have sent you our proposal that included names and websites of all the properties selected and we booked these properties with your full approval.  I was sure you had checked these hotels online prior to the confirmation.

The properties you have stayed in Bologna and Cortona are refined 4 star , with charm and good hospitality. The hotel in Bologna was strategically located in the center to give an easy access to the major sites, restaurants and shops.  It’s nice and comfortable and we have personally inspected this property prior to recommending this hotel to our clients.

The hotel in Cortona is extremely charming and the particular aspect is that rooms are located along the property making a more private stay.  I wish I have known that having a bar available in the hotel is a must on your list!  Otherwise I would suggest a different property.

In Siena we proposed you our lovely 2 bedroom private apartment located in our historical residence, a palace of the XVI century, strategically located between the square Il Campo and the main cathedral. The apartment has very large rooms that is filled with light, air conditioning, free wifi and all the amenities of a hotel (except for a reception desk).

I am also sorry to learn about your disappointment with our administration.  I understand you were anxious to receive a confirmed itinerary right away.  We typically send out a full confirmed itinerary a month prior to your arrival as many guides and drivers cannot be assigned until then.  

Again, thank you for taking your to provide us with your valuable feedback.  We really appreciate you and for traveling with us!  We wish you the best and we hope to see you soon in the near future.