Travel Review: Luxury Family Trip to Croatia & Montenegro, Dubrovnik, Zagreb, Kotor, Budva, Lokrum Island

I've used Zicasso to plan many European trips (e.g,. to Italy, Spain/Portugal, and now Croatia) and like the other local agencies from my past trips, this company was fantastic!! Our agent was so incredibly responsive and easy to work with! Before the trip in the planning stages, she answered my numerous emails quickly, was available by phone any time I needed her, and was extremely patient with all of my questions (I'm a professor and very meticulous, so I ask MANY questions) and schedule revisions (I'm very picky, and she continually made changes until I got the PERFECT itinerary for me and my family). I even added my sister (a 4th person) to the trip after we had mostly finalized everything, and our agent happily changed all of the hotel reservation to get us a second room and added my sister to all of the tours. (Because my sister needed last minute plane tickets, our agent also put us in touch with a travel agent friend of hers who got my sister a good deal on the airfare). All of the details of my trip were great--it was well paced, the tour guides were extremely intelligent and articulate, and the drivers were amazing (if you go to Croatia definitely ask for this driver!! I learned more about the country from him than from any other tour--he's so knowledgeable and funny). While I was on the trip, everything went very smoothly, and if I ever had any questions, our agent was just a text or phone call away with a quick response. She even dropped by our hotel in Zagreb at the beginning of our trip to introduce herself in person, which I thought was a nice touch (I had never met any representatives from travel agencies in person on our other trips). I give this company an A+ and would HIGHLY recommend them to others!!