Italy Family Travel Review: Rome Golf Cart Tour, Vatican & Borghese Gallery, Tuscany Organic Farm Cooking Class, Venice, Sunsets

I selected this travel planner based on how we connected over the phone and her fast responses to my questions.  She was accommodating to my requests, questions and to multiple changes as we worked to finalize the itinerary.  
What we loved:

• The ease: drivers and tour guides waiting at the appointed times, hotels booked, train travel arranged 
• The hotels were good. The beautiful infinity pool at the villa in Tuscany was amazing. 
• Having private guides - they were great at getting us through the other tourists and very knowledgable. Some were more interesting than others and some were better with our children than others. 
• Our two best meals  - one in Rome and one in Venice - were recommendations from the tour guides 

What was challenging:

• Having always planned my own travel, I struggled with allowing plans to fall into place - I researched and read up on everything. I am sure this made me harder to work with and for me it means using the service didn't save me time I'd hoped it would.
• Up until we paid the deposit the turn around time for questions to our travel planner was hours - which was amazing and set an expectation. After the deposit it was days and weeks at times. Mostly this was fine, however, it got very stressful as final payment was due.
• We attempted to leave early Cinque Terre early and experienced our one mishap as the message to change the time didn't get from the agency to the driver. The local contact who I reached after the driver didn't arrive was helpful and made very quick arrangements. The driver was wonderful when he arrived and very apologetic.