Italy Travel Agent Review, Rome, Vatican City, Florence

Our trip planner is terrific, she listened to what we wanted, suggested things to do that we hadn't thought of.  the app they give is you for our phones was exceptional.   
About our trip planner,
we had a problem with our flight on the way out, we were not sure we were going to get out that day so I texted our planner, she responded within minutes and was in constant touch with us until the plane took off.  She made sure that the person meeting was there when we arrive over 5 hours late.
There was a clich when we arrived at the hotel in Rome.  I called the number on the paper that we were given (at each hotel) provided by this travel team, I also texted the trip planner even though it 5 AM where she was, she responded within 3 minutes, that she was on the phone with her Rome office and within 10 minutes, the had everything fixed and we were on our way seeing Rome.  She also continued to follow up to make sure things were all good.