Luxury Argentina Family Trip Review: Mendoza, One-Week Vacation

Review by traveler

Monica C.

3.21.2023

General Info

Traveler Review

Which Country (Countries) did you visit on this trip?

Argentina

Your overall comments on the trip and the travel company:

This travel company is unprofessional, disorganized and very disappointing. They provided no value other than to organize drivers to and from hotels/airports. They tried to change our plans in the last minute and did not communicate details. The hotel where we intended to visit on a day trip confirmed that there was no reason for them to cancel yet the travel agency lied to me and told me that there was an issue with the building and could not accommodate us. Another example is that they booked our flights for Mendoza but did not check us in or select seats in advance which caused us to sit in the back of the plane. We arrived in Mendoza and were told upon arriving that our bike tour was booked as a car tour to vineyards and started an hour and half earlier than was listed on the itinerary. I could go on and on about other details that caused me anxiety on this trip and have documentation of all of these changes and lack of communication -it was extremely disappointing and has caused me to cancel other planning with agencies on a future trip through Zicasso.

What were the most enjoyable or memorable parts of your trip?

Memories made with my family.

If you could take your trip again, what would you do differently?

Not use this travel company. Period.

Travel Company Comments:

Dear Monica,
I hope this message finds you very well.
Thank you very much for your feedback, these comments help us to always improve. I am very sorry if there were problems in communication and this resulted in details that did not work well, especially because in our company we work to make every trip wonderful, that's why we even organize surprises for our travelers (such as the upgrade at the hotel in Mendoza, which you had not contracted and did not expect it).
Monica, we are really sorry that after planning your trip for so many months you felt that it was not what you expected, that's why I would like to respond in detail to your message:
- We are sorry to hear that you did not like the Estancia in Buenos Aires, we made this change to give you a better experience and we informed you about the change 4 days in advance. We will take note of this for our future trips.
- Regarding the flights, as we told you several times and also at the moment we sent to you the final documents, it is important that each traveler does their web check-in to be able to choose seats.
- About the bike tour in Mendoza I would like to clarify that the change was because you requested it while you were traveling, and we immediately attended to your wishes and made the change.
Monica, I am really sorry that you did not enjoy your trip 100% for these reasons, at our company we work hard to make the experiences wonderful and memorable for life. I really appreciate your feedback and of course, I will take it into account for future travelers.
Best wishes to you and all your family.
Lucia