Luxury Italy Vacation Review: Rome, Sorrento, Venice Grand Canal Tour, Tuscany Wine Tour, Capri Boating, Vatican

I would have planned most of it myself. I found that the travel agent was useful for booking the awesome tours we went on but not super useful for making our travel arrangements. There were too many instances where we almost missed trains or were completely lost because the trip was not planned properly. Now that I know a bit more about Europe I think I would feel most comfortable planning the traveling myself and leaving the touring aspect to the professionals. 

Travel Company's Comments

The only time the client might have had less than the usual afforded time was their first train from Rome to Venice. Please note that the traveler was arriving from their International flight this same day and then taking a 3 1/2 hour train to Venice, so I did not want them waiting longer than necessary at the train station. If the flight was delayed or maybe baggage took longer than anticipated, or they were held up at Customs, I cannot say. They should have not had a problem making their train, and the worse case scenario is they would have used the same tickets for the next train. They made their train.

I never “forgot" to go over every detail with the client. If this was an email exchange as claimed, I would love to see it. We insist on going over documents with our clients before their departure, and we did for this trip as well. 

We offer the option of having a GPS sent to clients renting a car before their trip which includes return mailing materials as well. This client did not take advantage of this service. Many other travelers use various Map apps on their phones and iPads. 

We were communicating with this client throughout the trip, and the feedback was always positive. Thus, I was very surprised to read the criticism. 

Please note the clients never missed or were late for a train or other appointment throughout their trip.