Luxury New Zealand & Australia Tour Review: Kaikoura, Queenstown, jetboating, Milford, Great Barrier Reef, Melbourne, Port Fairy

Karen at this Australia and New Zealand tour company was wonderful. She customized a great trip for us that included all the activities and sights we were interested in. The day before our scheduled departure (which was a Saturday), my husband came down with the stomach flu and we had to post phone our departure. Despite being a Saturday, Karen responded to my message almost immediately and worked with me to determine how best to proceed to salvage as much of our trip as we could. She rebooked all the air travel and made other special arrangements for us. She helped me file my travel insurance claim and worked to limit the additional fees and cancellation charges. She saved our vacation!