Luxury New Zealand Trip Review: Kaikoura, Mount Cook, Queenstown, Blenheim, Nelson, 3-Week Tour

Review by traveler

Amol S.

4.15.2023

General Info

Traveler Review

Which Country (Countries) did you visit on this trip?

New Zealand

Your overall comments on the trip and the travel company:

Our tour was very well arranged with best of tours and guides. It was quite well planned with amazing sights and places to stay. They really do a very good job when it comes to planning the itinerary and attractions. They are well aware of what they do and always choose the best companies to partner with them.
Agent Sally was always there to help and support us with our queries and concerns during the trip as well as before the trip.
Our rating is 4.5 stars. It would be 5 stars had Steve, the owner showed some sensitivity of connecting with us during our trip and checking if everything is ok, considering our issue of late check in faced on 1st day after 17 hours of flight and messaging him. He simply ignored our messages and never bothered to get in touch with us during our entire trip of 21 days. But Sally and entire arrangements were top notch. Its just that you would expect personal touch from a boutique agency like this one. This should no way stop you from arrangIng your trip with them as they are very good at what they do.

What were the most enjoyable or memorable parts of your trip?

Kaikoura, Mount Cook & Queenstown.
The hotel in Nelson had amazing service standards and attention to detail.
Food at the Lodge in Kaikoura was amazing with friendly service.
Properties of the Lodge in Rapaura and the Lodge in Kaikoura were amazing.
Best view from the property was in the hotel in Lake Pukaki with view of the lake and Mt Cook in the backdrop

If you could take your trip again, what would you do differently?

We would have cut a few days in Blenheim and Nelson

Travel Company Comments:

Thanks for your review. We worked incredibly hard given the difficulties in gaining a visa, to ensure your trip was possible and I know Sally worked 24/7 while you were ‘in country’ to ensure you had support throughout your trip. I was away at a travel conference in Europe but Sally kept me informed and I know she was in touch with you throughout.
Regards
Steven