Review: Luxury Sri Lanka Trip, Colombo, Gal Oya National Park, Habaraduwa, Boating, Hikes & Local Cuisine

Two of our scheduled day trips were cancelled due to unforeseen circumstances. We missed the architectural tour in Colombo due to a family emergency for our tour guide and we missed the trip to Pollonaruwa due to a protest that blocked the highway for many hours. While this tour company promptly refunded us for these missed events that were beyond their control, we were a bit disappointed that we had no direct contact with their head office following these cancellations or at any time during the trip..all communication was done directly with our driver-guide. We have travelled extensively with many private luxury travel companies in different  regions of the world, and we have been used to intermittent contact from the office during our travels to check how our trip was going and to query if we had any concerns. While the tout company was excellent in planning our itinerary prior to our arrival in Sri Lanka, we feel that the agency and their head office could have been more proactive during the trip by contacting us at least a few times during the 3 weeks we were in their country--all contact was via the driver--we missed the personal contact from the office!

Travel Company Comments

Thank you for your post-trip feedback. It is always lovely to hear what our clients have to say and I very much appreciate any constructive feedback as this helps us improve our services at this end. I have noted your comment regarding the lack of personal connection during the trip and that our team has not been in touch with you periodically throughout your stay here. I understand that my colleague had spoken to you when sorting out the refund but that you had not had any communication with the office other than that. Our team maintains regular contact with the guide to ensure everything is running smoothly on your trip but I agree that we should have been getting you on the phone here and there to ensure you were having a good time here and I sincerely apologize that this had not been the case. We have taken this feedback on board and briefed our team to ensure this does not repeat.

Once again, thank you so much for taking your time to review us and I am glad to see that our little island has impressed you!