Custom Europe Tours Reviews

I am somewhere between a 4.5 and 5 star rating for this travel agency.  Probably a 4.75.  They were responsive, professional, courteous, knowledgeable and always reachable.  My one issue is that I wanted them to tell me what to do.  I wanted them to do all the thinking for me.  While they were very helpful in... Read more

Very professional and accommodating. Arrangements were made from start to finish as described in our iteniary. The private guides and hotel rooms were fantastic in Rome and especially Florence but were really underwhelming in Venice.  Read more

The trip was very well organized.  We had 3 generations of family participating and the late addition of 2 friends.  Our agent did a great job of making all the pieces come together!  She was excellent with her communication before and during the trip.  The travel documents were very well organized and helpful each... Read more

We traveled with 14 family members, ages 12 to 86.  Everyone had a marvelous time. This travel agency worked with us to see to it that there were daily activities that would please our many interests.  It was my birthday and our agent made sure that my birthday was celebrated with cake and candles.  In fact it was... Read more

This is a top notch agency. Our agent and her team communicated really well over email during the early stages of planning. They created a custom trip and were very helpful in recommending unique hotels, and trying to find areas to create a savings where possible. The trip was complex as we needed to find adjoining... Read more

I've used Zicasso to plan many European trips (e.g,. to Italy, Spain/Portugal, and now Croatia) and like the other local agencies from my past trips, this company was fantastic!! Our agent was so incredibly responsive and easy to work with! Before the trip in the planning stages, she answered my numerous emails... Read more

Super!! I recommend this travel agency. We had a memorable vacation made possible by our travel agents who went far and above to ensure we enjoyed our 14 day vacation. From Venice to Sorrento, everything was perfect, food tours in Bologna and Rome were a great way to meet and enjoy the local people as well as some... Read more

Our agent was a pleasure to work with.  We emailed extensively for almost a full year in preparation and planning for this vacation to Italy.  She made multiple adjustments as the process continued, and arranged drivers, guides and tours that I could not have done on my own.  Overall, our experiences and memories... Read more

We are repeat customers of Zicasso. This year we went to Iceland and Ireland and used this travel agency. The trip exceeded all of our expectations. The travel agents from this company were wonderful. We spoke with them and gave them an idea of our interests, what we enjoy doing and the type of hotel that we would... Read more