Travel Company's Comments
First of all, thank you for your constructive feedback. To be honest, I was quite surprised with the review as we have worked hard to ensure you have a pleasant trip. I understand there was an issue with the transfer at the airport but we quickly responded to the issue to avoid further delay. We attempt to make up the delay by providing you with a free daily guide and to ensure the trip goes smoothly going forward. In regards to the boat ride reservation, I am sorry to hear that you were under the impression that a reservation was never made. During the planning stage, we have been in constant communication with your secretary and the boat ride reservation was communicated and confirmed. The tickets were booked and our guides in Switzerland, confirmed that you have received the tickets a day prior to the boat tour. Again, thank you for your review and I hope you enjoyed your stay in Switzerland.
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